1. Why is my shipment delayed?
We appreciate your patience and apologize for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via Aust Post and may be delayed. Keep an eye on your email for delivery updates and tracking number.
2. Where is my order confirmation email?
We’re sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.
3. My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
3. Where is Modesty Collection Islamic stores are located?
All our retail stores are located at Victoria Australia. Please see contact page for location address. Also, through our online website we service Muslims and none-Muslims all over the World
4. Where are your products shipped from?
We ship from our warehouses in Victoria, Australia to all around the world. We provide some of the fastest, most affordable delivery options for local and international orders.
5. Can you ship internationally or process international credit cards?
Yes, we do offer international shipping and accept credit cards from outside of the Australia. We do not Ship Perfume, air freshener and body deodorant this is due to Australian Customs regulations.
6. How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.
7. How can I check the status of my order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email with your tracking number.
8. Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our return address from our contact page and make a new purchase for the item or items you want through our site.
9. How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please contact US prior returning an item.
10. What do I do if my order is damaged?
We are so sorry to hear that your order arrived in bad condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through contact us.